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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each page. A pop-up window will show up. It offers comprehensive info about all the actions that you can carry out on the given page. Each pop-up menu shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide library of tutorial videos describing how to work with our hosting Control Panel. They're shot for those of you who want to see how things are getting done rather than only reading articles. In this way, anyone can swiftly become familiar with our web hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the solution you are looking for, take a glimpse at our extensive Frequently Asked Questions section, which includes questions asked by actual customers and offers real solutions. We periodically "revamp" our FAQ database with new questions & answers in an attempt to embrace all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the answer you searching for in the FAQ database either, you can get in touch with our excellent team of customer support engineers available 24-7-365 and eager to help you with any query. Each trouble ticket you send will be replied to within sixty minutes (the average support ticket response time is approximately 20 minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 97258

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com